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Privacy & Cookie Policy

KX TICKETS LTD takes the privacy and security of the personal information you share with us very seriously. This privacy policy outlines the care with which we treat such information.

 

By submitting personal information visitors to KX TICKETS LTD web checkouts expressly consent to the use of such information as described in this policy. If you enter the personal information which relates to someone other than yourself, you confirm that you have their express consent for us to use such information for the same purposes.

THE INFORMATION WE COLLECT

We will be able to collect and store information, including the following; name, address, telephone number, e-mail address, subscription requests, post code. Where purchases are made via our web site, we will also store details of the products purchased by customers.

You may be asked for further information if we run surveys, competitions, prize draws or other promotional activities. If this is the case, this privacy policy will apply to the personal information you provide. Please check for any specific terms that apply each time you participate in these activities.

We may also add information to your details which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or the Postal Address File, or is derived from market research such as consumer panel surveys.

THE PEOPLE WHO HAVE ACCESS TO THIS INFORMATION

The information will be accessed by our own staff. We may share your information with third parties for marketing purposes subject to any preferences that you express. We may need to share your information with our service providers, associated companies and agents for the purposes set out in this privacy policy, and we may need to disclose your information in order to comply with a legal or regulatory obligation. In the event of a sale or acquisition of some or all of our business or assets, customer information may be one of the assets transferred. You consent to us transferring your information overseas for the purposes set out in this policy.

HOW WE USE THIS INFORMATION

We will use the information to deal with your requests and orders, for customer service purposes, or for our own marketing. We may also share the information with third parties for their marketing purposes, subject to any preferences that you express. We and our nominated marketing agents will use the information we collect to track and monitor the usage of our ticketing web site, the response to advertisements carried on our sites, and to help us understand the patterns of site visitors. This will help us operate the sites more effectively and assist us in business processes such as accounting, marketing and record keeping.

DIRECT MARKETING

When you first register you can decide whether your contact information may be used by us and selected third parties for direct marketing purposes. Depending on your selection, KX TICKETS LTD, our associated companies and/or other third parties may contact you by e-mail or post, telephone or SMS with information or offers regarding their goods and services such as discounts, exclusive offers or special event information.

Unless you opt-out, KX TICKETS LTD will send you Emails with information about upcoming shows and events. If you purchase a ticket for an event and provide an email address, you will receive e-mail updates about the event you are attending, promotions and other useful information about your visit with us. You may also receive an email from us after the event asking you about your experience. You will be given an opportunity to unsubscribe in every marketing e-mail we send you.

THE USE OF COOKIES

We may use ‘cookies’ from time to time. Otherwise known as a type of tracking software, a cookie is a small, unique text file that is sent to your browser from a web server and stored on your computer's hard drive. Cookies will help our web site tailor the information presented to you based on your preferences by collecting information such as which areas of the web site you have visited, so the next time you visit the site those pages may be readily accessible. Cookies will also allow us to collect statistical information such as countries of origin, search engines used, how many visitors download files, and which files these were. We will also be able to study how visitors navigate around the site and this will help us manage and improve the site where necessary.

A cookie cannot read data from your hard disk or read cookie files created by other sites, and cookies do not damage your system. You can choose whether to accept cookies by changing the settings on your browser so that it rejects them, or notifies you when a web site tries to send them. Rejecting cookies may affect your enjoyment of a website and may mean that some features do not operate as intended. You can also delete existing cookies by referring to the instructions for your file management software to locate the file or directory that stores cookies. We do not use single-pixel gif images, sometimes referred to as ‘web bugs’ or ‘web beacons’.

CYBER SECURITY and COMPLIANCE

We are strongly committed to protecting the privacy of your personal data as well as to complying with the Data Protection Act 1998. We use appropriate standards of technology and operational security to protect personal information, including a Secure Server, network firewall connection and Secure Socket Layer (SSL) protocol to encrypt your credit or debit card details as they are transmitted over the Internet. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.

No data transmission over the internet can be guaranteed to be totally secure. We will use all reasonable efforts to safeguard the confidentiality of your personal information, and we shall have any liability for disclosure of data due to errors in transmission or fraudulent or other illegal acts of a third party, such as 'hacking'. Any transmission of personal information on or through the use of our sites is at your own risk.

ACCESSING YOUR OWN PERSONAL INFORMATION

You may contact us to request access to the personal information we collect and maintain in our database.

REMOVING YOUR OWN PERSONAL INFORMATION

There is an unsubscribe option on all the e-mails which are sent out to users. Once a user has unsubscribed they will no longer receive e-mail marketing communications from KX TICKETS LTD, although the personal information will continue to be stored for marketing analysis and accounting purposes. If you are an existing client, any personal information which we hold will be destroyed if we have no legitimate reason to keep this. Information may be kept for a reasonable period for purposes such as accounting, marketing analysis and record keeping.

FUTURE CHANGES TO THIS POLICY

We reserve the right to modify or amend this privacy policy at any time and for any reason, and you should therefore review it regularly. We will notify you of any changes where we are required to do so, and details of all changes will be posted at the top of the privacy policy web page.

QUESTIONS 

If you have any questions regarding this policy or your personal details or marketing preferences change, please contact us via email at [email protected] or call 0333 320 1663.


Website Privacy & Cookies Policy

This privacy policy sets out how KX TICKETS LTD uses and protects any information that you give [business name] (“we”, “us”) when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1 May 2016.

WHAT WE COLLECT

We may explicitly collect the following information:

  1. Your name, company name and job title
  2. contact information including email address
  3. demographic information such as postcode, preferences and interests
  4. other information relevant to customer surveys and/or offers
  5. your IP address

WHAT WE DO WITH THE INFORMATION WE GATHER

Where we require this information, it is collected to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Marketing purposes. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • Internal record keeping and/or for improving our products and services 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail where you have provided such permissions.
  • We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER SERVICES OR WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Additionally, we may embed content or services hosted by third party websites, who may in turn store their own Cookies or collect their own information. Services regularly used on this website include, but are not limited to, the following:

  • Google
    • Analytics
    • Google Tag Manager
    • YouTube
    • Google+
  • Facebook
  • Instagram

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.