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FAQs

HOW CAN I BOOK TICKETS?
You can book directly with KX Tickets – click here or call 0844 815 7141

Groups of 8+ can be booked by contacting Groupline

 

HOW LONG IS THE SHOW?
TBC

 

WILL THERE BE ANY AUDIENCE PARTICIPATION?
This is an immersive production, actors will be in the aisles but the audience will remain seated throughout.

 

WHAT TIME SHOULD I ARRIVE?
All ticket holders should arrive at least 45 minutes prior to the start of the performance to allow time for venue staff to verify tickets and conduct bag searches.

 

WHERE IS THE THEATRE?
Chamber, London County Hall, Belvedere Road, SE1 7PB, entrance is on Belvedere Road.

 

WHAT WILL HAPPEN IF I AM LATE?
Latecomers may not be admitted.

 

WHAT IF I NEED TO LEAVE THE AUDITORIUM DURING THE PERFORMANCE?
It may not always be possible to readmit patrons who leave the auditorium.

 

IS THE SHOW SUITABLE FOR MY CHILD?
We advise parental guidance.

We do not allow any babes in arms and children under the age of 2 will not be permitted as it may cause disruption to the actors and other audience members. All children need their own ticket.

 

IS THE THEATRE FULLY ACCESSIBLE?
Yes – The back row of the stalls is step free as there is a lift from the street to the atrium, and a separate lift from the atrium to the chamber (stalls).

Step free access from the Jubilee Line at Waterloo Station (9 minute walk) and the Circle and District Lines at Westminster (7 minute walk).

Both Westminster and Waterloo Bridges are wheelchair accessible, as are the Golden Jubilee Bridges, connecting the South Bank with Victoria Embankment.

Enquiries please contact our team at [email protected]

We will be adding some accessible performances – please keep checking back for details

 

CAN I TAKE PHOTOGRAPHS OR VIDEO INSIDE THE THEATRE?
For the safety of performers and the enjoyment of all audience members, photography and filming of any kind are not permitted.

 

IS THERE A CLOAKROOM?
There is not a cloakroom on site. Audience members will need to keep all belongings with them, and store them under their seat if necessary. For this reason, bags that do not fit comfortably under a single seat will not be permitted. All bags will be subject to searches by security. 

 

IS THERE A BAR?
Yes there will be a bar on site, please check back here soon for more information

 

WHERE CAN I PARK?
There are 3 car parks close to County Hall that you can pay for, but we would advise as it’s very busy in central London you use public transport where possible.

Waterloo Car Park is a 2 minute walk from County Hall but has no disabled parking bays - http://www.lookingforcarpark.com/

Q-Park Westminster is a 12 minute walk away and whilst it does not have any disabled parking bays, Q-Park strive to make their car parks accessible with lifts, ramps and automatic doors - http://www.q-park.co.uk/parking/london/q-park-westminster

 

WHAT IF I’M HAVING DIFFICULTY BOOKING ONLINE?

Please call our web helpline 0333 320 1663 (between 9am - 9pm Monday - Sunday , except Christmas Day). The onsite Box Office team can be contacted directly by emailing [email protected]

 

IS THERE A BOOKING FEE?
Tickets can be booked online for free but if guests wish to have their tickets posted or collected at box office there is a £1.75 charge on top of the whole transaction. Print at Home tickets would be free. If guests book over the phone there is a £2 charge per ticket.

 

WHEN WILL MY TICKETS ARRIVE?
If you book online and choose the ‘print at home’ option you can print your tickets immediately, without paying the dispatch fee. You are able to show your print at home tickets on your smart phone for entry also. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets.

 

HOW DO I ARRANGE REPLACEMENT TICKETS?
If your tickets have been lost or damaged, let us know as soon as possible. We are unable to post reprinted tickets, and you will need to collect them in person prior to the performance. Photo ID and the card used to book the ticket will be required to verify your booking. There is a charge of £1 per ticket for re-prints.

 

WHAT SHOULD I DO IF I HAVEN’T RECEIVED AN EMAIL CONFIRMATION?
Please check your ‘junk’ or ‘spam’ folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven’t received a confirmation email at all, please contact us at [email protected]

 

WHAT IF I WANT TO EXCHANGE MY TICKETS?
We can exchange tickets if you contact us at least 48 hours prior to a performance, subject to availability. We can only exchange tickets for those at the same or at a greater value, and there is an exchange fee of £1.50 per ticket. We are unable to post exchanged tickets, and you will need to collect them in person prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.

 

CAN I GET A REFUND FOR MY TICKETS?
Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.

 

CAN I BUY TICKETS FOR SOMEBODY ELSE?
Yes. Please provide the name of the person attending at the point of purchase. If the named ticket holder can no longer attend and somebody else will be collecting the tickets, please contact us and let us know. We will not be able to issue tickets to anybody other than the named ticket holder without their verification in advance.

To see our full Terms and Conditions, please go to www.kxtickets.com