WHO CAN I CONTACT ABOUT CREDIT NOTES AND REFUNDS?
ALL TICKETS PURCHASED WITH US FOR PERFORMANCES WHICH DO NOT GO AHEAD BECAUSE OF CORONAVIRUS RELATED RESTRICTIONS WILL BE ENTITLED TO A FULL REFUND OR A FULL CREDIT NOTE. YOU WILL BE CONTACTED IF YOUR PERFORMANCE IS AFFECTED.
We are automatically giving all bookings a full credit note, including all fees. All unredeemed gift packages will be valid for 12 months from performances restarting. As soon as we are able to put the show back on sale with certainty you will be given priority access to newly available dates - this will ensure that you can book the seats you want. If you wish for your tickets or gift package to be refunded please contact [email protected].
HOW LONG IS THE SHOW?
2 hours and 15 mins, including a 20 minute interval.
WILL THERE BE ANY AUDIENCE PARTICIPATION?
This is an immersive production, actors will be in the aisles but the audience will remain seated throughout.
WHAT TIME SHOULD I ARRIVE?
All ticket holders should arrive at least 45 minutes prior to the start of the performance to allow time for venue staff to verify tickets and conduct bag searches.
WHERE IS THE THEATRE?
Chamber, London County Hall, Belvedere Road, SE1 7PB, entrance is on Belvedere Road.
IS THERE A CLOAKROOM?
Please be aware there is not a cloakroom on site. No luggage can be stored in the building for security reasons - please do not bring luggage to the theatre. Audience members will need to keep all belongings with them, and store them under their seat if necessary. For this reason, bags that do not fit comfortably under a single seat will not be permitted. All bags will be subject to searches by security.
For large bags, you may wish to use the Stasher.com bag-drop facility at the adjacent Premier Inn. They charge a minimum of £6, but you will need to book online as they don’t take payment on site. Please leave plenty of time to drop off your luggage, or you may miss part of the show.
WHAT WILL HAPPEN IF I AM LATE?
Latecomers may not be admitted.
WHAT IF I NEED TO LEAVE THE AUDITORIUM DURING THE PERFORMANCE?
It may not always be possible to readmit patrons who leave the auditorium.
IS THE SHOW SUITABLE FOR MY CHILD?
The production is suitable for children aged 10 and above. We advise parental guidance.
We do not allow any babes in arms and children under the age of 2 will not be permitted as it may cause disruption to the actors and other audience members. All children need their own ticket.
IS THE THEATRE FULLY ACCESSIBLE?
Yes – The back row of the stalls is step free as there is a lift from the street to the atrium, and a separate lift from the atrium to the chamber (stalls).
Step free access from the Jubilee Line at Waterloo Station (9 minute walk) and the Circle and District Lines at Westminster (7 minute walk).
Both Westminster and Waterloo Bridges are wheelchair accessible, as are the Golden Jubilee Bridges, connecting the South Bank with Victoria Embankment.
Enquiries please contact our team at [email protected]
We will be adding some accessible performances – please keep checking back for details
CAN I TAKE PHOTOGRAPHS OR VIDEO INSIDE THE THEATRE?
We are happy for you to take photographs before and after the performance and in the interval but the use of cameras, recording devices and mobile phones during the performance is strictly forbidden.
IS THERE A BAR?
Yes, there will be bars on site which open from an hour before the performance.
We have partnered with a fantastic range of suppliers to serve a selection of award-winning ice cream, speciality gin, spirits, wine, prosecco and soft drinks. Independent and family owned Tarquin’s Gin was the Gold medal winner at the World Spirits Competition 2016 and is perfectly complimented by Peter Spanton’s finest mixers, especially in one of our ‘Character Cocktails’.
Our ice-creams are from Marshfield Farm near Bath, a family owned farm who use organic milk from their own cows to make yummy ice cream.
WHERE CAN I PARK?
There are 3 car parks close to County Hall that you can pay for, but we would advise as it’s very busy in central London you use public transport where possible.
Waterloo Car Park is a 2 minute walk from County Hall but has no disabled parking bays - http://www.lookingforcarpark.com/
Q-Park Westminster is a 12 minute walk away and whilst it does not have any disabled parking bays, Q-Park strive to make their car parks accessible with lifts, ramps and automatic doors - http://www.q-park.co.uk/parking/london/q-park-westminster
Customers should contact Merlin Entertainment to book a coach parking bay on Belvedere Road by email (preferred) at [email protected] or by phone on 0333 322 2001. This is for coach pick up and drop off only, no long stay parking.
WHAT IF I’M HAVING DIFFICULTY BOOKING ONLINE?
IS THERE A BOOKING FEE?
Tickets can be booked online for free but if guests wish to have their tickets posted or collected at box office there is a £1.75 charge on top of the whole transaction. Print at Home tickets would be free. If guests book over the phone there is a £2 charge per ticket.
WHEN WILL MY TICKETS ARRIVE?
If you book online and choose the ‘print at home’ option you can print your tickets immediately, without paying the dispatch fee. You are able to show your print at home tickets on your smart phone for entry also. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets.
HOW DO I ARRANGE REPLACEMENT TICKETS?
If your tickets have been lost or damaged, let us know as soon as possible. We are unable to post reprinted tickets, and you will need to collect them in person prior to the performance. Photo ID and the card used to book the ticket will be required to verify your booking. There is a charge of £1 per ticket for re-prints.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED AN EMAIL CONFIRMATION?
Please check your ‘junk’ or ‘spam’ folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven’t received a confirmation email at all, please contact us at [email protected]
WHAT IF I WANT TO EXCHANGE MY TICKETS?
We can exchange tickets if you contact us at least 48 hours prior to a performance, subject to availability. We can only exchange tickets for those at the same or at a greater value, and there is an exchange fee of £1.50 per ticket. We are unable to post exchanged tickets, and you will need to collect them in person prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.
CAN I GET A REFUND FOR MY TICKETS?
Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.
Customers who purchased additional KX Tickets Ticket Refund Insurance at the time of booking should follow this link for information about how to make a claim.
HOW DO I USE CREDIT ON MY ACCOUNT?
Once you have selected your desired performance, date and time simply login to your account and at the checkout tick the box that says 'use my credit (£xx.xx)' then continue with the confirmation process as normal.
If you have not logged on before just enter your email address and click on the 'forgotten my password' button and the reset information will be sent to you.
CAN I BUY TICKETS FOR SOMEBODY ELSE?
Yes. Please provide the name of the person attending at the point of purchase. If the named ticket holder can no longer attend and somebody else will be collecting the tickets, please contact us and let us know. We will not be able to issue tickets to anybody other than the named ticket holder without their verification in advance.
To see our full Terms and Conditions, please go to www.kxtickets.com